We offer hardware repairs with free pickup and delivery and Apple online support for software issues.
Need Apple support for your device and can't get to one of our stores?
To meet this need, we offer hardware repairs, using only genuine Apple parts, with free home collection and delivery, and Apple online support for software issues.
How do I do it? Chat with our Apple specialist.
Just click the blue contact icon at the bottom right.
Call or write to our Apple specialist in chat to book a free pick-up at your home. It will be shipped to our Authorized Service Center.
Call, email, or chat with our Apple specialist for help with software support on your Apple devices in real time.
We will return the repaired product to you as soon as possible, taking into consideration that inconvenience caused by Covid-19 may cause shipping delays.
Need to take your iPhone in for service and don't want to be without it?
Don't panic, we offer you a replacement device!
Before proceeding, we ask that you follow these steps:
1) The computer must have proper packaging, preferably the original packaging.
2) It is important to disable find my iPhone, find my Mac, and indicate the firmware password, if any, in the case of Macs.
3) A backup of the data must be made. We are not responsible for partial or total loss. We can help you with Backup via paid service.
4 ) Remove the sim in the case of iOS products.
5 ) Provide proof of purchase if the product is eligible for the 24-month warranty (excludes iOS products belonging to the Phone Carrier distribution chain, products from other countries, and refurbished products)
5) Report to our specialist if you are also shipping accessories
No, shipping is free.
You can write to our Apple specialist in chat by clicking on the blue icon here in the bottom right corner. He will ask you a series of questions to try to solve your problem as best as possible. If technical assistance is required, he'll arrange for a courier to pick up the item from your home.
You can track the status of your repair directly from this link